At ISM Music Academy, we strive to provide high-quality music education and maintain a smooth and efficient scheduling process. To ensure fairness to both our students and our tutors, we have established the following cancellation policy:
Cancellation Notice
24 Hours Notice: To avoid any cancellation fees, please provide us with at least 24 hours’ notice if you need to cancel or reschedule a music lesson. This allows us to adjust our schedule and offer the time slot to another student.
Late Cancellations
Less than 24 Hours Notice: If a cancellation is made with less than 24 hours’ notice, we kindly ask that you pay 50% of the lesson fee. This fee helps cover the costs associated with the reserved time and compensates our tutors for their preparation and availability.
Rescheduling
Rescheduling Requests: If you need to reschedule a lesson, please contact us as soon as possible. We will do our best to accommodate your request, but rescheduling is subject to availability.
Emergency Situations
Exceptions: We understand that emergencies and unforeseen circumstances can arise. If you are unable to provide 24 hours’ notice due to an emergency, please inform us as soon as possible, and we will review the situation on a case-by-case basis.
Contact Information
To Cancel or Reschedule: Please contact us at 01536 521606 or ismmusicacademy@gmail.com to notify us of any cancellations or rescheduling requests.
Thank you for your understanding and cooperation. This policy helps us manage our schedule effectively and ensures that we can continue to provide exceptional music lessons to all our students.
By adhering to this cancellation policy, we can maintain a smooth operation and deliver the best possible experience for all our students and staff.
